MNC Vision & Play Selfcare Mobile App | Portfolio of Jian R Prayogo

Jian Project | MNC Vision & Play Selfcare Mobile App

General Info :

Client : MNC Vision & MNC Play
Role : Project Manager & Product Owner – MNC Vision
Industry : Telecommunication / Pay TV
Scope : Planning, Design, Development, Integration, Testing, Deployment, UI/UX, Customer Experience Optimization
Link : MNC Selfcare
Date : 2018 - 2019

Project Overview :

MNC Vision & Play Selfcare is a mobile application enabling customers to easily access a full range of Pay TV services. The app includes features such as bill payments, package checking, service activation, and customer support. The project aimed to enhance customer experience through digitalization of services while ensuring a secure, stable, and user-friendly platform.

Key Contributions :

Managed the full project lifecycle from planning, design, development, to go-live.
Defined project roadmap, timeline, milestones, and deliverables for each phase.
Coordinated cross-functional teams including developers, QA, UI/UX, and customer support teams.
Managed stakeholder communication to ensure alignment with business requirements and regulations.
Oversaw system integration, testing, and deployment of the Selfcare application.
Monitored risks, changes, and deliverable quality to ensure project objectives were met.

Outcome :

Successfully launched the Selfcare app on schedule and made it available to all MNC Vision & MNC Play customers.
Simplified customer interactions for payments, package checking, service activation, and support.
Improved customer satisfaction and operational efficiency.
Delivered a secure, stable, and scalable platform to support future customer growth.

Skills :

Project Management & Delivery
Stakeholder & Vendor Communication
Cross-Functional Team Leadership
Risk & Change Management
Timeline & Milestone Control
System Integration & QA Oversight
UI/UX Coordination
Customer Experience Optimization