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Jian

M2U Threats Poin - MayBank Indonesia

Jian Project | M2U Threats Poin - MayBank Indonesia

General Info :

  • Client : Maybank Indonesia
  • Role : IT PMO – PT Alpabit Digital Inovasi
  • Industry : Banking
  • Scope : UI/UX, Development, System Integration, Deployment, Data Migration, Production Support
  • Link : M2U Mobile
  • Date : 2022 - Present

Project Overview :

As a PMO Lead at PT Alpabit Digital Inovasi, I led the project from its initial implementation in 2022 using the Waterfall methodology with a phased delivery approach. Since the successful go-live, I have continued to oversee ongoing feature development and enhancements, ensuring that Maybank’s M2U digital loyalty program remains scalable, relevant, and effective in driving customer engagement and retention.

Key Contributions :

  • Directed the PMO team from project kickoff to initial launch in 2022 under the Waterfall framework.
  • Designed and managed a long-term roadmap with phased feature releases and enhancements.
  • Managed stakeholder alignment with Maybank executives to prioritize business and technical objectives.
  • Oversaw end-to-end processes including documentation, risk management, QA, integration, testing, and rollout of new features.
  • Monitored program performance and drove continuous optimization via analytics dashboard insights.

Outcome :

  • Successfully launched the M2U digital loyalty system in 2022 and continued feature enhancements to date.
  • Delivered new features and improvements that consistently boosted customer engagement and retention.
  • Ensured long-term roadmap execution with strong client satisfaction.

Skills :

  • PMO Leadership & Project Governance
  • Waterfall Project Management Methodology
  • Long-Term Roadmap & Feature Development Management
  • Stakeholder Management & Communication
  • Timeline & Milestone Control
  • Risk Management & Reporting
  • Agile/Iterative Enhancement Post-Go-Live
  • Integration & UAT Coordination
  • Dashboard & Analytics Reporting